AUSTRALIAN SHIPPING
We currently ship Australia wide. Delivery for parcels is shipped by Aust Post and as per the standard packaging rates.
Larger and more fragile items will have an additional shipping fees and will be delivered by courier.
To determine the price of your shipping please enter your details at the check-out once desired products are in your cart to see shipping cost.
Note: Shipping is to the door of building. For large or heavy objects you may require assistance at your end to lift as many shipping carriers can only deliver to the door of premise.
FREE SHIPPING for ORDER OVER $95:
Free Shipping on orders totalling over $95 is available within Australia on many of the items in our store. this is not available with any other offer.
To claim free shipping please ensure all items you have selected are eligible for free shipping.* Note: The systems will automatically acceptance free shipping for products that have free shipping. If there is no free shipping then there will be a charge for shipping.
INTERNATIONAL SHIPPING
We currently do not ship items internationally.
PRE-ORDER dates are provisional and although we do receive most stock on time we cannot be held responsible for any costs incurred for your time, or services you've paid for if there are delays or non supply of product. In the event that we do not receive all of an order from a supplier, we will contact any customers whom have missed out with either alternatives or refunds as mentioned above.
If you are ordering a pre-order item on the same transaction as 'in stock' items they will all ship together once all items are in stock.
Dispatch Time
Each product listing includes the estimated dispatch time frame for that product. Typically, Orders received and processed by us before 11:59pm each business day (in NSW) will be dispatched within 1-3 business days from the relevant warehouse, unless otherwise stated.
Orders received and processed by us on Friday or weekend days will be processed for dispatch on the following Monday. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order.
From time to time, the estimated dispatch time frame may exceed our usual stated delivery window for reasons outside our control.
We work hard to process all orders as quickly as possible and we will generally contact you to let you know when your item has been dispatched by us or if we anticipate delays.
Note: For the purposes of these Terms, "business days" means a business day in the relevant State or territory from where the order will be dispatched, unless these Terms expressly state otherwise.
Delivery methods & locations
We work with a number of third party delivery providers in order to deliver our products nationwide. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised and before your order is dispatched.
We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the products we sell. Most of our products require a signature upon delivery.
Our delivery provider may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the delivery contractor to arrange for re-delivery.
We reserve the right to refuse delivery to specific locations for items we consider to be at high risk of loss or damage and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case title and risk in the products will pass to you at the time we deliver the products to your courier and you will be responsible for all insurance for loss or damage to the order caused by the delivery.
In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing on our website. We are not able to accept orders for international delivery at this time.
Standard Delivery
Standard Delivery is a fast and cost effective shipping method used for most items. Orders with Standard Delivery will be delivered by one of our national carrier partners, e.g. Australia Post, Allied Express, Couriers Please or other carrier as appropriate. Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
Standard Delivery will usually occur Monday to Friday (8am to 6pm) but could occur outside of these hours during peak periods. We do our best to keep you informed along the way as to when your order is dispatched to when it will be delivered via emails and SMS alerts.
Unfortunately we're unable to provide a choice of delivery day or time for these types of deliveries.
Delivery failure
It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you. If our delivery provider has been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances, we will refund you the money you have paid for your order less the delivery fees and reasonable handling fees that reflect our loss.
If you have any questions, contact us at info@lozzasgifts.com.au